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Q: How do I clean my print?
A: Prints can be cleaned with any common glass cleaner and a soft non-abrasive cloth.
Q: How do I order a custom frame?
A: In our online store upload your image and choose a size and cropping. Then choose your finish and again confirm you size. Under "Mounting Options" choose "Custom Framing". A fourth tab will appear called "Frame". Click on the Frame tab and our options will all appear. See a preview of approximately what the frame will look like on your art. With your mouse pointer hover over the a frame choice and when the "?" appears hover over it. You will see a small image of what the frame actually looks like. Click on the choice to apply that frame to your print and order. When ready add to order and continue to checkout. Order Now
Q: Do you have an icc color profile I can use for soft proofing?
A: Yes we do, Click Here to learn more and upload the profile.
Q: Do you allow in-store pickup?
A: Yes we do, however if you live outside the state of Washington and are picking up in Washington we must charge sales tax unless you verify your out of state residency. This must be done before completing your order on our web site. If you are buying for your own use we need a copy of your drivers license sent to us using this form. An alternative is to have us ship to you, in which case you are not charged sales tax.
Q: Do you give discounts to photographers selling their work?
A: We do give discounts after you setup a pro account on our web site. First set up an account on our site. Then using our document upload form provide us your business license and either a resellers permit if you are a Washington resident, or a Unified Tax Exemption Form along with your drivers license. The Resellers Permit or Unified Tax Exemption form will allow us to not charge you sales tax.
Q: Where do you ship and what shipping methods do you offer?
A: We ship to the United Sates and Canada using UPS Ground, 2 Day air, and Next Day Air. Prints larger than 40"x60" require freight shipping. Please call for a quote.
Q: How should I prepare my file for uploading?
A: Size your file to the desired print size at 300 ppi. For best print quality save your file as a high resolution Jpeg and insure it is under 100mb in size. The file must also be below 200 megapixels. To calculate the pixels multiply the pixels length by the pixels width, for example 1000 x 1500 = 1,500,000 pixels or 1.5 megapixels. If you are over 200 megapixels reduce your file size to create a file for uploading to order, then call us about a DropBox transfer of your production file.
Our file uploader will analyze your file resolution and determine how large you can print with good quality. You will only see options to order the print size that will look good. Call us if you have questions about this.
Q: Can I order a test print?
A: Yes, 5"x7" test prints are $10 and are ordered at the same time you place your print order. Prepare your print file, upload to your online account then create an order for that image. During the order process after you choose a size you will be asked to choose a hanging solution. After choosing a hanging solution choose the optional add on - "5"x7" Test Print.
Q: Do you accept returns?
A: Since each print is a custom piece of art we do not accept returns. If you have a quality concern please contact us and discuss it with us for resolution.
Q: How do I choose which finish I want?
A: That is a great questions and one of the most important when ordering prints. If you want great photo quality choose our "White" aluminum. Like printing on your printer or painting on a canvas you get clean color when producing on a white substrate. The 'Clear' finishes are on the silver color of aluminum where white is replaced with silver giving an artistic metallic look. The gloss finish is by far our best seller and is less reflective than glass in a framed print. If you need something wilth a little less glare choose our semi-gloss finish which cut's out about 70% of the glare. Our Matte finsh is totally flat with no reflection. To better compare the reflective nature of our products compare finishes here.
Q: Can these prints go outside?
A: Aluminum prints are more durable than other print types and many people request a print for their outside decor. We do offer a an exterior gloss aluminum that ChromaLuxe rates at three or more years. We also offer an optional outdoor laminate which can be added to the print in our online store when selecting your hanging solution. Please Read This Disclaimer- Any laminate put over a print includes imperfections and slightly diminishes the fine art look. Fine art when paced outdoors is no longer archival. Depending on placement outdoors the longevity of the print will vary. With the laminate film you should get an additional four years of light fastness added to the extererior aluminum three year rating. Best placement is on a shaded north facing wall under cover.
When placing a print outdoors you will need to consider how you plan to hang the print. Our standard hanging solutions are not intended for outdoor use so please call us for special hanging solutions before ordering.
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Our prints are made using ChromaLuxe coated aluminum which have a laboratory tested rating of 60 years for lightfastness.
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